Frequest packet loss and disconnection

[chibisoft]

For the last two days my connection has been incredibly unstable, with frequent spikes in packet loss ever couple of minutes and the occasional full connection loss at the router.

Running a constant ping against a couple of servers shows that once every 2-3min on average, pings will just fail to reply... not even spiking in latency, just dropping entirely.

This has persisted through both soft and hard resets of the router.

Are there any known issues with the network at the moment, or diagnostics you can perform from your end? I've tried waiting for the problem to go away on its own, but it's not looking promising after a couple of days.

Ping logs:

https://pastebin.com/kw9PGBe1

https://pastebin.com/qck84L4j

[Shane]

Hey, Mate. Welcome to the community!

Let us have a look and see what causing this packet loss and dropouts. To proceed with initial assessment send us a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

 

For the last two days my connection has been incredibly unstable, with frequent spikes in packet loss ever couple of minutes and the occasional full connection loss at the router.

Running a constant ping against a couple of servers shows that once every 2-3min on average, pings will just fail to reply... not even spiking in latency, just dropping entirely.

This has persisted through both soft and hard resets of the router.

Are there any known issues with the network at the moment, or diagnostics you can perform from your end? I've tried waiting for the problem to go away on its own, but it's not looking promising after a couple of days.

Ping logs:

https://pastebin.com/kw9PGBe1

https://pastebin.com/qck84L4j

[chibisoft]

Problem is still just as bad. Sent the requested DM to Shane last night, but he appears to be offline. Anyone available who could take a look at this today?

[Shane]

Got it! We ran an initial test and the result shows minimal dropout, we'll have one of our Technicians to contact you for real-time test and investigation, please confrim your best contact number and preferred time.

Regards,

Problem is still just as bad. Sent the requested DM to Shane last night, but he appears to be offline. Anyone available who could take a look at this today?