From ADSL to FTTC NBN

[suchada99]

Cust number: 6781127

Ticket number: 10425856

I received NBN box and modem and began installation process since 28/03/20 and have not yet the connection ( 1 month ).

Can someone please tell me if I have to cancel my ADSL with another provider by myself or TPG has to do it, otherwise I won't have my NBN internet? With this ADSL I am not under fixed contract now and am free to leave.

If it has to be cancelled by me before a new FTTC installation, why was I informed by TPG to do it on day one?

Waiting for your answer.

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards