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GIVE ME MY MONEY AND CANCEL MY INTERNET

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Level 1b
(Customer ID 4960057 btw)
I got a different internet service last year and applied to cancel my TPG subscription and got an email saying that someone will be in contact in about 2 days time. Keep in mind my contract had already been coming to an end and that NO ONE had been in contact. ITS BEEN MONTHS. I thought it had been cancelled because the money wasn’t getting taken off of my card but no, it was taken from my HUSBANDS card. TPG CHARGED ME 60 DOLLARS EVERY MONTH for 4/5 MONTHS. THATS OVER TWO HUNDRED DOLLARS. Give me my money back because I have not used a single bit of your horrible internet and cancel my goddamn subscription.

I’ve seen so many people have the same problem so I know I’m not alone. You’re service is absolutely horrendous. TPG better get your stuff together because one day you’re gonna have a lawsuit one day if you continue having terrible services.
2 REPLIES 2
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Moderator

Hi @Yoyo790707 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Yoyo790707 

 

I have passed this issue on to our senior cancellation officers.

Someone should call you back ASAP within 48hrs to sort things out.

 

Regards,

David_M