GSL Networks routing issue

[Drifter82]

There has been continued high ping to gslnetworks, which hosts game servers.

This has been an issue for about 2-3 months now.

Everything else is fine outside of this network (see tpgspeedtest result). There is no issue with the connection locally. NBN plan.

Can someone raise this with your engineers?

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 * * * Request timed out.
3 9 ms 9 ms 8 ms syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 9 ms 8 ms 10 ms adl-ts3-2600-105.tpgi.com.au [203.29.135.105]
5 9 ms 8 ms 8 ms syd-gls-har-wgw1-be200.tpgi.com.au [203.221.3.71]
6 8 ms 8 ms 9 ms 203-219-107-194.static.tpgi.com.au [203.219.107.194]
7 9 ms 9 ms 9 ms 202.10.14.204
8 * * * Request timed out.
9 * * * Request timed out.
10 100 ms 99 ms 99 ms 31.217.251.91
11 101 ms 101 ms 101 ms e25.syd.sy5-sw1.gslnetworks.com [31.217.251.137]

[Drifter82]

e25.syd.sy5-sw1.gslnetworks.com

Pinging 31.217.251.137 with 32 bytes of data:
Reply from 31.217.251.137: bytes=32 time=230ms TTL=54
Reply from 31.217.251.137: bytes=32 time=230ms TTL=54
Reply from 31.217.251.137: bytes=32 time=230ms TTL=54
Reply from 31.217.251.137: bytes=32 time=230ms TTL=54

[Shane]

Hi @Drifter82,

Let us help fix this latency issue affecting the service. Could you shoot us a PM With your details to better understand the situation and to proceed with initial investigation.

How to send a PM?

Regards,

There has been continued high ping to gslnetworks, which hosts game servers.

This has been an issue for about 2-3 months now.

Everything else is fine outside of this network (see tpgspeedtest result). There is no issue with the connection locally. NBN plan.

Can someone raise this with your engineers?

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 * * * Request timed out.
3 9 ms 9 ms 8 ms syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 9 ms 8 ms 10 ms adl-ts3-2600-105.tpgi.com.au [203.29.135.105]
5 9 ms 8 ms 8 ms syd-gls-har-wgw1-be200.tpgi.com.au [203.221.3.71]
6 8 ms 8 ms 9 ms 203-219-107-194.static.tpgi.com.au [203.219.107.194]
7 9 ms 9 ms 9 ms 202.10.14.204
8 * * * Request timed out.
9 * * * Request timed out.
10 100 ms 99 ms 99 ms 31.217.251.91
11 101 ms 101 ms 101 ms e25.syd.sy5-sw1.gslnetworks.com [31.217.251.137]

[Drifter82]

Hi Shane, I'll send a pm with the account details, I can't describe the issue any more succinctly than I have here.