Gaming really lag

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xphongle
Level 2

We signed up for the FTTB $60 per month with 90mbs speed. However, when we just download anything, the ping spikes are crazy in-game. I have never experienced this with another provider. Also when I try to play a game in a different server or connect to a international service, for example in VIetnam. It won't even load. All my friends can with their internet but mine can't. We only have 2 people using the internet and we are both connected via cable.

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @xphongle,

 

Welcome to the community!

 

We'd love to help and get to the bottom of this, we'd like to confirm what particular online games are affecting with the latency, also please post a screenshot of the in-game latency and speed test result on this thread for additional reference. 

 

We'd like to set your expectation that since you are trying to connect to an International Server, If you’re in  Australia, but playing on an American or Asian server, your latency will be higher because the geographical distance creates a delay between information being sent from an Australian client-side (player’s) connection before it’s received and relayed from the American server.
 

Connecting or Playing to a Game server not designated to your area will affect a high latency issue particularly if the Game Developer itself made a specific Server in every location such as SEA / NA Servers etc. If you're having latency issue while playing/connected to the Australian Server please post a screen shot of the latency issue and we'll have it check.

 

Regards,

 

 

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1 REPLY 1
Shane
Moderator

Hi @xphongle,

 

Welcome to the community!

 

We'd love to help and get to the bottom of this, we'd like to confirm what particular online games are affecting with the latency, also please post a screenshot of the in-game latency and speed test result on this thread for additional reference. 

 

We'd like to set your expectation that since you are trying to connect to an International Server, If you’re in  Australia, but playing on an American or Asian server, your latency will be higher because the geographical distance creates a delay between information being sent from an Australian client-side (player’s) connection before it’s received and relayed from the American server.
 

Connecting or Playing to a Game server not designated to your area will affect a high latency issue particularly if the Game Developer itself made a specific Server in every location such as SEA / NA Servers etc. If you're having latency issue while playing/connected to the Australian Server please post a screen shot of the latency issue and we'll have it check.

 

Regards,

 

 

View solution in original post