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Getting in contact with TPG re NBN upgrade

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Level 2
I wish to upgrade my NBN internet plan from $29.99 a month to unlimited $69.99 a month NBN50 effective immediately. I have tried multiple times via online chat over the last 3 days and get immediately cut off by customer service, I waited over 90mins on Change Plan phone number yesterday and then gave up. I have not been able to get through at all today via online chat or phone. How do I get through to customer consultant? Can someone call me back and fix this? The lack of contactability of TPG is beyond appalling.
2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me  your customer ID, username or mobile number so i can send request for you.

regards

JayeshP9

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Moderator

Hi,

I have sent  a private message for reference number regarding your plan upgrade.

regards

JayeshP9.