Hello question related to faults

[xraplace]

Hello, 

How long does it take for notification between lodging a fault and getting a fault looked at,  from working at home it's become a little weird for us not to have internet. 

thanks heaps for the support, tpg! 

xraplace

[Rica_R]

Let's have a look at your account, @xraplace.

Can you send us a PM with your TPG account details and we'll have a follow-up with our Engineers? 

We look forward to working with you. 

[xraplace]

thankyou for this,  msg sent

[Mattycat]

Hi
Did you get an answer re how long?
Was your outage resolved?
Similar thing, we've had no internet all day, got home and lodged fault half hour ago, wondering how long before it gets dealt with.

[Shane]

Hi @Mattycat,

In response to your message to one of my colleague. 

We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. At the moment we are still awaiting updates from the NBNCo.

Updates will be provided when it becomes available.

Regards,

Hi
Did you get an answer re how long?
Was your outage resolved?
Similar thing, we've had no internet all day, got home and lodged fault half hour ago, wondering how long before it gets dealt with.

[Mattycat]

Ok. Hopefully we see something soon!
This morning did as tpg website suggests and checked nbn sites for outages. None listed here then or now, Barossa Valley SA.

[Shane]

We got you, we'll keep an eye on this case and updates will be provided as soon as it becomes available.

Ok. Hopefully we see something soon!
This morning did as tpg website suggests and checked nbn sites for outages. None listed here then or now, Barossa Valley SA.

[Mattycat]

Ok wake up. Still faulty. Smart home not that smart. No follow up on fault lodged on app and won't let me lodge new one. No further news here.
Nothing was on nbn site too.
Would like to know something actually happening please.

[Shane]

Hi @Mattycat,

We got you. Let us chase this with our Engineering Team, could you shoot us a PM with your details to better understand the situation and see the latest update.

How to send a PM? 

Regards,

Ok wake up. Still faulty. Smart home not that smart. No follow up on fault lodged on app and won't let me lodge new one. No further news here.
Nothing was on nbn site too.
Would like to know something actually happening please.