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Hello question related to faults

xraplace
Level 2
Level 2
‎13-10-2022 12:45 PM

Hello, 

How long does it take for notification between lodging a fault and getting a fault looked at,  from working at home it's become a little weird for us not to have internet. 

thanks heaps for the support, tpg! 

xraplace

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8 REPLIES 8
Rica_R
Moderator Moderator
Moderator
‎13-10-2022 01:18 PM

Let's have a look at your account, @xraplace.

 

 

Can you send us a PM with your TPG account details and we'll have a follow-up with our Engineers? 

 

We look forward to working with you. 

 

 

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xraplace
Level 2
Level 2
‎13-10-2022 03:23 PM

thankyou for this,  msg sent

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Mattycat
Level 3
Level 3
‎13-10-2022 09:11 PM
Hi
Did you get an answer re how long?
Was your outage resolved?
Similar thing, we've had no internet all day, got home and lodged fault half hour ago, wondering how long before it gets dealt with.
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Anonymous
Not applicable
‎13-10-2022 09:30 PM

Hi @Mattycat,

 

In response to your message to one of my colleague. 

 

We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. At the moment we are still awaiting updates from the NBNCo.

 

Updates will be provided when it becomes available.

 

Regards,

 

Hi
Did you get an answer re how long?
Was your outage resolved?
Similar thing, we've had no internet all day, got home and lodged fault half hour ago, wondering how long before it gets dealt with.

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Mattycat
Level 3
Level 3
‎13-10-2022 09:44 PM
Ok. Hopefully we see something soon!
This morning did as tpg website suggests and checked nbn sites for outages. None listed here then or now, Barossa Valley SA.
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Anonymous
Not applicable
‎13-10-2022 09:54 PM

We got you, we'll keep an eye on this case and updates will be provided as soon as it becomes available.

 

Ok. Hopefully we see something soon!
This morning did as tpg website suggests and checked nbn sites for outages. None listed here then or now, Barossa Valley SA.

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Mattycat
Level 3
Level 3
‎14-10-2022 08:11 AM
Ok wake up. Still faulty. Smart home not that smart. No follow up on fault lodged on app and won't let me lodge new one. No further news here.
Nothing was on nbn site too.
Would like to know something actually happening please.
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Anonymous
Not applicable
‎14-10-2022 11:29 AM

Hi @Mattycat,

 

We got you. Let us chase this with our Engineering Team, could you shoot us a PM with your details to better understand the situation and see the latest update.

 

How to send a PM? 

 

Regards,

 

Ok wake up. Still faulty. Smart home not that smart. No follow up on fault lodged on app and won't let me lodge new one. No further news here.
Nothing was on nbn site too.
Would like to know something actually happening please.

0 Likes
Reply