Hi @sizlerlisa,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
I would love to help check the firmware version of the modem/router and push for an upgrade if there's an available.
Send me the following details below.
Username:
Customer ID:
Firmware:
Hardware:
Serial No:
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Could you please update my gateway firmware?
00E0FC-J3N8W16A21000243
Its an unstable nightmare.
