Hi @1985bhuwan ,
Thanks for raising this to us. We did an article that you may find helpful, this will guide you a basic troubleshooting on how to fix 'No connection' issues.
Let us know how it will go, in the event that the issue still persist please send me your account details (Username/Customer ID together with the address on file) so we can proceed with further test and investigation.
How do I private message (PM) in the community
My TPG is not working.
Could you please assist it.