Home NBN and Home phone down

[rachellsy10]

This is the 2nd time my NBN connection is down. Called the customer service hotline, but it is closed now. Need the internet up by tomorrow morning for work and meeting. Could someone fix it asap?

[Riezl]

Hi @rachellsy10 ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

We have checked the status of your connection and it shows up and running now. Should you need further assistance, feel free to message us.