Hi @rachellsy10 ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
We have checked the status of your connection and it shows up and running now. Should you need further assistance, feel free to message us.