Hi @Ciara ,
Welcome to the community!
Thanks for reaching out. Send me your account details (Username/Customer ID together with the address on file) also include your preferred e-mail address so I can send the Data Usage report of the service for reference.
Also if you wish to speak with our Account Specialists Team to get more details of alternative plans to make the service more affordable, please include your best contact number and preferred time tomorrow.
I'm on an unlimited plan but have just lost my job and need to reassess. How can I see how much data I currently use, in order to choose a cheaper limited data plan??