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How do I cancel my NBN service immediately?

Level 2

Please inform me as to how to cancel my TPG NBN plan.

I only switched from your ADSL to Broadband in January 2020 and since we have switched we have only had effective internet connection for about 3 weeks of that time. I have spent hours of my time on the phone to tech support during February, and since Tuesday 17th March when the internet went out again I jhave not even been able to get on to your "live chat" to try yet again to have the issue resolved.

I am not happy to be paying for a service that I have not been receiving and not being able to access customer/tech support. Under the current circumstances my children are having to access online classes and I need to work from home, so I have had to source alternative internet access options that are more reliable.