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How to set up IPTV with FTTB?

Level 3

I tried to use VCL and channel list, as instructued on the TPG web site(https://www.tpg.com.au/iptv/fttb-windows), but it does not work. No picture appears as photo attached. 

 

I also tried to log on the TPG IPTV web page, which failed and told me "Unfortunately you are unable to utilise our IPTV service at this time due to the speed of your connection. "

 

Any one know how to fix this problem ? Much appreicated. 

11 REPLIES
Moderator

Hi @NEWGOOD,

 

Welcome to the community!

 

I would love to help. Would it be possible for you to post the screen shot of the Error Message?

 

Cheers!

Level 3

Hi ShaneA,

 

I tried the https://www.tpg.com.au/iptv/index.php webpage first. The error comes up as below pictures which asks me to register then says my connectgion speed is not fast enough. 

 

 

2.JPG

 

 

3.JPG

 

Then I tried the second method on TPG website https://www.tpg.com.au/iptv/fttb-windows which suggest me to use VLC media player instead of the webpage. I tried this method as well, however there is no image, and only the orange bar at buttom constantly moving. 

 

 

1.JPG

Moderator

Hi @NEWGOOD,

 

Thanks for the additional details.

 

Kindly, PM me your account details (Username/Customer ID or Contact number associated with the account) together with your best contact number and preferred time today and I will arrange a call from one of our Technicians for further assistance.

 

 

Regards,

Level 1b

Shane, I am new to TPG FTTB and can't connect the iptv as well. Same issue as above

Moderator

Hi @plgsyd,

 

Welcome to the community!

 

TPG's free IPTV service is not supported on TPG FTTB Bundle plans.

 

For more details you can visit this link.

 

Toggle 'Important Things you need to know > More Information >

 

Let me know should you require further assistance.

 

Regards,

Level 1b

It was misleading as i been told by your customer service mentioned it worked with tpg iptv fttb. 

 

so, what the purpose of this URL advertised on google.

https://www.tpg.com.au/iptv/fttb-windows

 

TPG FTTB customers are not required to register for IPTV service as it is already enabled by default. You are also not required to log into our website to watch IPTV, simply follow the instructions below after your FTTB connection is active. 

 

That was the reason i signed up for.

Moderator

Hi @plgsyd
 

I apologise for the inconvenience and understand you feel that you have given ad different information about the IPTV availability for TPG-FTTB.


However, TPG-FTTB no longer supports IPTV as it now comes with Dynamic IP Addresses.

Kindly PM me your account details (Username/Customer ID) together with your best contact number and preferred time tomorrow.

 

Regards,

 

Moderator

Hi @plgsyd,

 

Thanks for sending me your details. I will arrange one of our Account Specialists to contact you tomorrow between 9-12NN.

 

Talk to you tomorrow, let me how it will go. Cheers!

Moderator

Hi @plgsyd,
 

One of our Account Specialists tried to contact you earlier unfortunately no avail.
 

Let me know if your best contact time today and I'll have them ring you again.

 

Cheers!