I am not getting the NBN 50 cable speed i pay for. As low as 10% of it. Please fix & please refund

[ewoodym]

I am not getting the NBN 50 cable speed i pay for. As low as 10% of it.

Download speeds over past 3 days taken at various times:

10.03

2208

13.93

3.29

7.74

Can this be fixed?

Can I get a refund?

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter