I am on the 100 plan, and it is painfully slow.

[streatfield22]

The speed per TPG 12,7/0.3.

I hope someone can help me resolve this.

[Riezl]

Hi @streatfield22 , we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community