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I have no NBN Internet connection for one week

Level 2
Please help.
It is the second time in this month.
Please Do Not explain to me any technical issues or terminology. I am not an IT expert and don’t understand anything about IT. I just want to know when I can have the Internet restored. Thanks

Hi @ryanlee0319,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


In your case, we have identified an issue with the physical set up and the issue was resolved by connecting the right cable to right port on the modem and NBN connection box.