My TPG FTTN service has never met the new SIP/USG 25 Mbps obligation (~16 Mbps sync I get, I pay for 50 Mbps). I have put in a ticket (63017070) and been called back on 11 March. I was told that a "previous colleague has raised a fault with NBN" and that my poor speeds were due to the copper. I know that. All I was offerred was a downgrade (to 10 Mbps as TPG do not offer 25 Mbps). I requested again that a new fault be raised with NBN now that the SIP/USG was active. The contact seemed unwilling to do this. All I want is a fault raised with NBN so that at some point I may be considered for a technology change by them. Can that please be done.
