TPG Community

Get online support

I need a fault raised with NBN

Level 2

My TPG FTTN service has never met the new SIP/USG 25 Mbps obligation (~16 Mbps sync I get, I pay for 50 Mbps).  I have put in a ticket (63017070) and  been called back on 11 March.  I was told that a "previous colleague has raised a fault with NBN" and that my poor speeds were due to the copper.  I know that.  All I was offerred was a downgrade (to 10 Mbps as TPG do not offer 25 Mbps). I requested again that a new fault be raised with NBN now that the SIP/USG was active.  The contact seemed unwilling to do this.  All I want is a fault raised with NBN so that at some point I may be considered for a technology change by them. Can that please be done.


Hi @dougi , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this. 


To send a PM, please refer to this link: How do I private message (PM) in the community