RE: HOME NBN CONNECTION
I reset my modem last week and have not been able to reconnect since. The modem says it is connected, my laptop shows the Wifi connection as 'secured', but I have 'no internet access' and am unable to access anything. Lights on the modem are on, I have obvioulsy tried turning the modem on/off, laptop restart, clear the wifi connection and try again... nothing is working.
I have tried phone support (after waiting on hold for 5 mins I got a voiceover saying try online support instead as phone support is limited, before promptly hanging up on me). Online chat support has been saying "our team members are currently servicing other customers. We apreciate your patience. Please try again later" since last Thursday. Chat support suggests downloading your new TPG app to skip the queues, but alas that is also not working!
PLEASE can someone contact me and help to troubleshoot the issue? Thanks
Try below troubleshooting which might can help. I believe you have Huawei Hg659 modem.