I want to cancel my internet

[Kylie39]

As soon as possible pls I know I need to do this in writing pls email me the information to do this

[David_M]

Hi @Kylie39 

Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?

You can post here or PM for a private discussion about your service.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Kind regards,
David_M

[Kylie39]

I have had trouble with my signal for a long time and had to buy additional data regularly so I have swapped providers and wish to cancel my adsl

[Kylie39]

I received an email saying you would like my account reference and service address should I put it on here because the one I sent through email say its not secure.

[Kylie39]

Pls have I been able to cancel my subscription yet you seem to be making it very difficult to do.

[David_M]

Hi @Kylie39 

You can PRIVATE MESSAGE on these forums with your account CID/USERNAME, i have sent you a PM already.

You could post it here if you like, but its a public forum.

I need those details to find your account.

Regards,

David_M

[Kylie39]

I used the email I was sent by you to send back my user name and address but obviously it didn't work. Where else do you suggest I post it if not here and not by phone call.

[Kylie39]

Hello David_M I am still waiting for your reply I have contacted the complaint centre as I believe it should not take this long to cancel my subscription

[Han1]

Hi David,
I am having the same issue and looking through this community, it seems to be the same with many people on here. I need to cancel my service but cannot get through to anyone to do so. I have also sent through a complaint and my next step will be to contact the Ombudsman.