Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?
You can post here or PM for a private discussion about your service.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
You can PRIVATE MESSAGE on these forums with your account CID/USERNAME, i have sent you a PM already.
You could post it here if you like, but its a public forum.
I need those details to find your account.