I've been calling TPG customer service every day since Sunday 12/03/2022 over what a simple issue of a router reset and intenet connection issue. For the last several days I've been without the fixed IP address I required to do my business because TPG downgraded my small business plan to residential without notifying me of the change before it happened. On Monday I was told the service would be restored in 3 days. Yesterday, I was told that a lady by the name of Izy would call me back on the restoration. I asked how long I can expect this problem to be solved but she said she could NOT tell me when it will get fixed. Each time I call TPG I need to wait between 5 to 10 minutes to have the phone called transferred from helpdesk to change of account to technical support even though I was told I'd get somebody from business to look into this issue. On one occasion, TPG business was closed because it went outside business hours. Who do I call to fix this issue?