Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?
You can post here or PM for a private discussion about your service.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
Thanks for the quick response, notification was received advising existing servicing will be diconnected by June, and i will have to switch to NBN.
I have decided to switch to Mobile Broadband instead, and will no longer require existing service.