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Internet Connection Dropping Out

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Level 1b

I have a Netgear D6220 Modem for ADSL2+ Broadband. Recently, my Internet has started dropping out several times a day. The modem lights suggest everything is OK but the modem does not auto re-connect. Resetting the modem restores the connection for a while, but also seems to clear the log, so I cannot tell where the problem lies.

 

How can I determine if there is a fault with th e modem or the TPG service?

1 REPLY 1
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Moderator

Hello njessup,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download