Internet Speed

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Level 1a

Hello TPG Staff,

 

I would like to inform you that I am not receiving the maximum speed of the internet which I am paying for.

NBN 50 ($69.99)

46.0Mbps

 

Instead of receiving 46Mbps, I am only receiving around 20Mbps!

It will be appreciated if this problem can be fixed asap.

Internet Speed 2.PNG

Speed Test Night Time.PNG

 

Kind Regards,

 

Son

 

 

 

 

1 REPLY 1
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Moderator

Hi @sontran68 ,

 

Thanks for raising this to us.

 

Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

To get the actual speed of the service on the line, run a speed test on a desktop/laptop connected via LAN/Ethernet cable, on this particular case the speed issue could be caused by Wireless Interference.

We did an article that you may find helpful, this will guide you on how to eliminate the Wireless Interference and improve the wireless/Wi-Fi connection at home, please see links below.

 

Let us know how it will go.

 

 

Regards,