TPG Community

Get online support

Internet connection dropouts

Level 1a

Hi,

I am using TPG broadband for more than 9 years. 

Just recently, I am facing the problem of internet connection dropout. The green light on modem stays green but connection drops out. After restting the modem, internet connection gets restored but wthin 5-10 minutes, the issue occurs again. Not able to use internet.

1 REPLY 1
Highlighted
Moderator

Hi @nilesh9

 

Welcome to the Community!

 

We are able to locate your account using your community details and we have performed tests to check your connection. Our test results show that there's no problem with your ADSL line. However, we noticed that the dropouts you're experiencing are coming from your modem.

 

We suggest that you test your connection using another modem.

 

Regards,