Internet connection lost after severe thunderstorm yesterday evening

[johnli1118]

My NBN disconnected all of sudden after severe thunderstorm yesterday evening. Have tried resetting the modem, replacing the old phone cable etc, no luck. Could you please help?

[johnli1118]

The connection light on the NBN box is flashing red and cannot pass. I am working from home. The internet is very important to me. Your prompt help is highly appreciated. Many thanks.

[Anonymous]

Thanks for sending me a Private Msesage with your account details, we're able to locate the service and ran an initial test.

The results hows line fault that could caused by Severe Thunderstorm, this has been raised to our Engineering Team for investigation, expect an update via SMS or Phone call when it becomes available.

Regards,

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@johnli1118 wrote:

The connection light on the NBN box is flashing red and cannot pass. I am working from home. The internet is very important to me. Your prompt help is highly appreciated. Many thanks.

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