Internet connection

Level 2
We have had our NBN connected today and the technician said all we needed to do now is ring TPG an they would configure our modem in an instant an we would be connected to internet but we rang an the operator had no idea this has been so very very frustrating as it has taken forever an we work from home. Please help us ASAP please

Hi @Dee2,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


We have checked the status of your connection and it shows up and running now. We apologise for any inconvenience this issue has caused you.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.