TPG Community

Ask, answer and talk about our products

Internet constantly dropping out

Level 1

Over the past 3/4 weeks internet has been dopping out constantly and sometimes for hours and I already reset my router but nothing changed.

Just wondering what is happening..

Thank you


Hi @nicolesimao,


Welcome to the community!


I was able to locate your account using your community details and ran initial tests on your service it shows connected for 12h 24m and getting a passing speed on the line.


Do you experience dropouts on wireless device(s) such as Smart phones, Laptop? We did an article that will help you on how to improve your wireless connection available here.


Easy Steps to Improve Wi-Fi Connection In Your Home


Let me know how it will go.