Internet constantly dropping out

[rachelrobbins]

I have fixed wireless nbn with a tpg- link modem and for the last few days the internet keeps constantly dropping out and the only way I can get it back is to completely power down the modem, and this only sometimes works. The nbn box working fine, all lights green and on so no issue with that, just seems the wifi modem box keeps dropping out..., help!!!

[Anonymous · Accepted solution]

Hi @rachelrobbins,

Welcome to the community!

I managed to pull up your account using your community account details.

I ran initial test and it shows your service is currently connected for 7h 50m.

I would like to confirm if the connection dropout happens to wireless device(s) such as smartphone, iPhone.

If yes, we made an article that will help you improve your wireless connection.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let me know how it will go and should you require further assistance.

Cheers!