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Internet disconnection and request refund for the period of internet disconnection

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Level 1

-Internet disconnected Again! It is 4th time to be happened.
Since 12nd Feb, internet is disconnected.
Before that, from 14th Jan to 4th Feb, it was disconnected, so I complainted to the call center and she confirmed the bill will be not charged for the period, HOWEVER, $59 full fee was charged on 1st Feb.
TPG internet recovered for 9 days then disconnected again.

WHAT I REQUEST IS
1. PAY BACK FOR THE FEE I WAS NOT ABLE TO USE INTERNET FOR 22 DAYS!
2. Recover the internet asap. 
3. Resolve two issue within a day.

1 REPLY 1
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Moderator

Hi @5131553 ,

 

We're sad to know that you're having issue with the connection of the service. We'd love to help and get to the bottom of this. We tried to use your community details to pull up the account and we got a match, to ensure we got the correct details please PM us your complete address and the mobile/home phone number associated with the account.

 

In case you need a reference: How do I private message (PM) in the communi 

 

Cheers!