Internet does not work. Red light for internet in modem

[magiciansubha]

Hi Team,
Is anyone else in Moonee Ponds facing the issue with internet outage. Mine has gone for 3 days. Hard resetting the modem along with reconfiguration also did not help. Can anyone please help.
Regards,
Subhajit

[Will]

Hi @magiciansubha 

Welcome to the Community!

Using your community details, I was able to pull up your account and review your case. From what I can tell, you have already interacted with our Technical Team and this has been raised to our Engineering Team for further investigation. Our Engineering Team tried to call you on Friday, but they were not able to reach you. I can see though that you have sent them an email and also spoke with our Technical Team again yesterday. Please wait for an update from your Case Engineer within 24 hours regarding this case.

Regards,