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Internet down for 2 days

Level 1b
Hi,
Just wanting to know the best way to get in contact with Tech support. Attempted many times to start a chat but they keep stating that they are busy and to try again later. I haven’t had internet for 2 days. Re started the modem many times with no success. Others in my street had similar issues with telstra. Their internet returned last night. I live on hermitage road in Newtown victoria.