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Internet down for 3 days

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Level 1a
Internet is down for 3 days in my place, someone please tell me how to seek help. I tried customer helpline & never got answered. No reply for the chat support, I'm disappointed with the service. Is this common with TPG or only for me???
1 REPLY 1
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Moderator

Hi @muneermsa,

 

I apologise for the delayed reply.

 

I have checked your account and can see NBN have advised your modem is faulty and needs replacing. We have arranged for a replacement modem to be shipped out. Once you receive your replacement modem this should resolve your connection issue.

 

Let us know if we can be of further assistance.


Thanks
Karl