TPG Community

Ask, answer and talk about our products

Internet down most of the time

Level 1
Since a few days my internet is constantly switching offline. I have strong wifi and adsl- but the internet is not working. I restarted my modem several times but no success. Any idea what else I can do? I'm working from home so this is critical for me.
Many thanks

Hi @Ullamoell,


Welcome to TPG Community!


We have located the account using your community details and we can see that this connection dropout issue has been escalated to our Engineering Team.


The Team lodged this to Telstra who's now working on sending a technician to check the lines outside.


We have made a follow up with our Engineering Team to chase this matter with our wholesale partner Telstra and advised the case engineer to contact you as soon as new updates become available.


Should you have further queries, feel free to drop us a message. Thank you.