Internet down

[5038033]

Is there a known issue with ADSL2+ in Lane Cove NSW? We lost internet since last night and restarting modem doesn't fix the problem.

[Riezl]

Hi @5038033,

Welcome to TPG Community!

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.

Our Engineering Team is working on sending a Telstra Technician to investigate further and the schedule will be provided by the case engineer via SMS or a phone call.

We have also made a follow up to ensure that this case will be prioritised. We apologise for the inconvenience.

[Riezl]

Hi @5038033, we have checked the status of your service and it shows connected for more than 3 hours now.

Our Engineering Team is still monitoring your case and you may receive a call from the case engineer to confirm if the service is properly working.

Should you have further queries, please let us know. Thank you.

[5038033]

Hi, internet was back since last night, but was down again after mid day today.

[Riezl]

Hi @5038033, we can see an indication that your connection is dropping out and we have made a follow up with our Engineering Team. The case engineer will be in touch via SMS or a phone call to discuss the progression of the case.