Internet drop outs

[Tbaird90]

Hi,
Our internet frequently drops out. The lights that are left on the modem are the power, 2.4G and 5G. I would say this issue happens at least once a week which is extremely frustrating. I have re set the modem multiple times this morning with no success.
Can you please let me know why this may be happening.

[Riezl]

Hi @Tbaird90 ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community