Internet dropped out

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Level 1b
Level 1b

Hi, I've been chatting with tech support this morning to help fix a slow connection. The technician performed tests. Now an hour later, my internet has completely dropped out for no apparent reason. Please help.

1 REPLY 1
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Level 1b
Level 1b

I've just received an initial response via your tech chat support. Her name is Rina, now she is not replying. I still have no internet. Please help.