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Internet dropping out for the last week

Level 1a

My internet has been dropping in and out all week, and by that I mean 20 or thirty times a day.  Ill be in the middle of something and lose connection and then when its back its very slow.  Ive done the cycling bit several times, plugged it in to the phone line direct etc but nothing changes, it just works for a while then its gone for a while.  This is a work line and im presenttly workong off my phone hot spot to meet deadlines.


Hi @triciah,


Welcome to TPG Community!


Please PM us your customer ID, username and address so we can pull up the account and help get to the bottom of this connection drop out issue.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Thank you.