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Internet is down and no staff available to help

Level 2

TPG my internet has been down for days. Literally no connection so I can't work from home, can't watch tv, can't use the internet. All a massive invonvenience while stuck at home in lockdown. What's more I can't get through to anyone at TPG to assist. I get that we are in an exceptional situation but surely you should foresee the issues with everyone working from home and have more staff available online to assist. I NEED MY INTERNET to be able to function while stuck indoors at home. Can someone please contact me ASAP to assist? I will not be paying for TPG while service remains as sub-standard as it currently is. Nevermind the fact that I'm paying for internet but not actually getting what I've paid for. Please sort this out ASAP or you will be losing a customer. I'm sure I'm not the only one either.


Hi @byron1983,



Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

We can see that the service has been connected to our network. Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.