Internet is down for over an hour

[syu03062018]

Hi TPG team,



Internet service is down for over an hr and your support phone line is off. I am now on hold with customer services for 30 min !!! how can customers reach you !!!!!

[Riezl]

Hi @syu03062018, we're sorry if you can't get a hold of our phone support team. We have located the account using your community details and we can see that your connection is up and running now.

However, we can see an indication that it is dropping out. Did you turn the modem off and on? How many times?