Internet is down

[kennylee83]

Hi there

I have just been kicked off the internet and dont know why. I cant call you and the live chat is congested. I am trying to work from home. The modem is connected and fine, just wont connect to the internet.

Anyone that can help? 

Kind regards

Kenny

[RajenS · Accepted solution]

Hi         

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS · Accepted solution]

Hi         

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS · Accepted solution]

Hi 

looking at your account now 

Thanks 

Rajen

[kennylee83]

Hi @RajenS 

It seems like its back on now. Dont know if its thanks to you or a temporary glitch but its working fine now.

Thank you for your quick response though. 

[RajenS · Accepted solution]

Hi Kenny 

   I did a remote reset, looks its worked 

I can see your online now 

CallerID: **************
Connected at: 2020-04-15 12:32:59
Connected for: 33s