Internet is down

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Level 2

Hi there

 

I have just been kicked off the internet and dont know why. I cant call you and the live chat is congested. I am trying to work from home. The modem is connected and fine, just wont connect to the internet.

 

Anyone that can help? 

 

Kind regards

Kenny

3 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi         

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

 

 

View solution in original post

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Moderator

Hi 

looking at your account now 

 

Thanks 

Rajen

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Moderator

Hi Kenny 

   I did a remote reset, looks its worked 

 

I can see your online now 

 

CallerID: **************
Connected at: 2020-04-15 12:32:59
Connected for: 33s 

 

View solution in original post

4 REPLIES 4
Highlighted
Moderator

Hi         

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

 

 

View solution in original post

Highlighted
Moderator

Hi 

looking at your account now 

 

Thanks 

Rajen

View solution in original post

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Level 2

Hi @RajenS 

 

It seems like its back on now. Dont know if its thanks to you or a temporary glitch but its working fine now.

 

Thank you for your quick response though. 

Highlighted
Moderator

Hi Kenny 

   I did a remote reset, looks its worked 

 

I can see your online now 

 

CallerID: **************
Connected at: 2020-04-15 12:32:59
Connected for: 33s 

 

View solution in original post