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Internet is not working

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Hi @Zhaoan,


We're sad to know that you're having issues with the service. I ran an initial test it shows a possible line fault affecting the service not to work. This has been escalated to our Engineering Team for further handling and investigation. Assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or phone call.


We apologise for any inconvenience, let us know should you require further assistance.






Can you please help me. 

My home internet has not been working since around 2 weeks ago and it is a large hindrance to my work. 


This happens every month and it is very frustrating to have to get in contact this often, especially when it takes ages for someone to reply. Please help me in fixing this issue permanently so that I do not have to get this fixed monthly. I have just pmed you the details. Thank you for helping out.