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Internet keep dropping out

Level 1b

Hi my internet is keep dropping out every 15 to 20 mins.

Tried calling TPG customer service and no answer after hours on the phone.

Very disappointing and poor customer service.

it has been over two weeks now and if this continue I won't pay for the service. 

 

3 REPLIES 3
Moderator

Hi  88salemqiyam

,
May I grab your Mobile, home phone, Username or Customer ID.  ( reply via PM
So that I may look at this isue for you. 

Moderator

thanks 88salemqiyam

I have checked your connection, which appears to be stable now, although I could see some drop outs on Friday. 
Are the dropouts you're experiencing, mostly wireless related ? 

Moderator

Hi @88salemqiyam ,

Thank you for sending us email, I have raised your issue and one of our team member will contact you.

Regards,

Sajal