Internet keeps dropping about 20 times a day

[ahsan161]

Hi,

For the last couple of weeks my internet connection keeps dropping for about 20 times a day. Both LAN and wifi gets affected. It happens through all day and night. I haven't  had any such issues before, and I am in the same address with TPG for the last 7 years or so. The random nature of connection drop off is affecting my work badly. 

Looking forward for help please.

[Riezl]

Hi @ahsan161 ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[ahsan161]

Hi,

Thanks for the feedback. I am actually on TPG FTTB and not on NBN. 

I have sent the requested details through private message for further assistacne.

Have a great and safe weekend.

[Riezl]

Thanks for the details. We'd like to arrange one of our technical specialists to contact you for further assistance. Kindly provide us your best contact number and most convenient time to receive a call for troubleshooting.