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Internet not working, need urgent attention please

Level 2
Since yesterday internet stopped working. Both the ADSL light and internet light is off on the modem.
Need assistance please

Hi @dawoodmasoud,


Welcome to TPG Community!


We have located the account using your community details.


We have checked the status of your service and our system recorded multiple connection drop outs. Our diagnostic also shows that there's a line fault,possibly causing the issue.


That being said, we have escalated this to our Engineering Team and a case engineer will contact you before 9PM NSW time today to discuss the progression of the case.


Should you have a preferred contact number and time, please send it via PM. Thank you.