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Internet not working, need urgent attention please

Level 1
Can you please check out internet connection and speed?
It’s been very bad lately and we had t resort to using our mobile connection from Optus to hotspot our laptops.
Please help us ASAP

Hi @Dsugg,


Welcome to the Community!


Thanks for raising this with us. I'd love to check and see what's going on so we can have it resolved. Unfortunately, we're having difficulty locating your records using your community details. Can you PM us your customer ID or username along with your service address?


For your reference: How do I private message (PM) in the community